Quick Comparison
| Feature | Snowball | Intercom |
|---|---|---|
| Primary purpose | Field lead capture | Customer messaging platform |
| Business card scanning | 2-second AI scan | Not available |
| Voice notes | ||
| Live chat | No | Native |
| AI chatbot | No | Fin AI |
| Offline mode | ||
| Product tours | No | Yes |
| Knowledge base | No | Yes |
Intercom Is Digital-First
Intercom excels at digital customer engagement—chat, bots, product tours. But at physical events, there's no chat widget. You meet people face-to-face and need to capture that context before digital engagement begins.
How They Work Together
Physical Event Capture
Scan business cards at events. Intercom engages people who visit your website.
Conversation Context
Voice notes capture what you discussed in person. Intercom agents see that context.
Works Offline
Conference halls don't have chat widgets. Snowball captures leads without internet.
Complete Picture
Snowball captures in-person interactions. Intercom tracks digital engagement. CRM has both.
Snowball + Intercom Workflow
Capture in person, engage digitally.
Scan card, record voice note about conversation
Contact created with Snowball context
Contact visits your site, Intercom identifies them
Intercom agents see event notes for context
What Snowball Adds
- Business card scanning
- Voice notes for in-person context
- Offline event capture
- Leads for Intercom engagement
Frequently Asked Questions
Does Snowball integrate with Intercom?
Both integrate with CRMs. Snowball captures → CRM → Intercom sees enriched contact data.
Can Intercom capture event leads?
No. Intercom is for digital engagement. Use Snowball for physical event capture.
Do I need both?
If you attend events and use Intercom for customer messaging, yes. Different channels, unified view.
What about Fin AI?
Intercom's AI helps with digital support. Snowball captures the leads before they need support.
Related Comparisons
Ready to connect Snowball with Intercom?
Capture contacts in the field and sync them automatically.