Quick Comparison
| Feature | Snowball | Zendesk Support |
|---|---|---|
| Business card scanning | 2-second AI scan | Not available |
| Voice notes | ||
| Contact capture | Core feature | Ticket-based |
| Support tickets | Via Zendesk | Core feature |
| Customer history | Event context | Ticket history |
| Help desk | Via integration | Full suite |
| Free tier | Yes | Trial |
| Best for | Lead capture | Customer support |
Zendesk is Support, Not Sales Capture
Zendesk Support is excellent at what it does—help desk, tickets, customer service. But capturing new contacts at events? That's not Zendesk's job. You need to capture leads before they become support tickets.
- No business card scanning
- Built for support, not prospecting
- Contacts come from tickets
- No voice notes for sales context
- Different point in customer journey
How They Work Together
Sales Capture
Capture prospects at events. Zendesk handles them after they're customers.
Voice Context
Record sales conversations. Zendesk records support interactions.
Event-Optimized
Built for networking. Zendesk is built for support.
Complete Journey
Capture with Snowball, support with Zendesk. Full customer lifecycle.
Snowball + Zendesk Workflow
Capture prospects, support customers.
Scan card, record sales context
Sync to CRM and Zendesk
Convert lead to customer
Zendesk handles customer service
Why Zendesk Excels
- World-class support platform
- Ticket management and routing
- Help center and knowledge base
- Customer service automation
What Snowball Adds
- Pre-customer contact capture
- Business card scanning
- Sales context and notes
- Event lead capture
Frequently Asked Questions
Does Snowball integrate with Zendesk?
Yes, contacts can sync to Zendesk as users. Complete customer view.
Can Zendesk capture business cards?
No. Zendesk is support software. Use Snowball for card scanning.
Why use both?
Different stages: Snowball for capture, Zendesk for support.
What about Zendesk Sell?
Zendesk Sell is their CRM. Snowball can integrate with that too.
Related Comparisons
Ready to connect Snowball with Zendesk Support?
Capture contacts in the field and sync them automatically.