Quick Comparison
| Feature | Snowball | Freshservice |
|---|---|---|
| Primary purpose | Contact capture | IT service management |
| Business card scanning | 2-second AI scan | Not available |
| Voice notes | ||
| Service desk | No | Native |
| Asset management | No | Native |
| Offline mode | Limited | |
| Vendor management | Basic | Native |
| IT workflows | No | Native |
IT Teams Meet Vendors Too
Freshservice excels at IT service management—tickets, assets, workflows. But IT teams also meet vendors at conferences and events. Capturing those vendor contacts and tracking relationships often falls through the cracks.
How They Work Together
Event Contact Capture
Scan vendor cards at tech conferences. Freshservice has no capture capability.
Vendor Context
Voice notes capture product discussions. Know what vendors offer when you need them.
Offline at Conferences
Tech conferences often have poor wifi. Snowball captures offline.
Vendor Relationship Tracking
Track vendor contacts and conversations. Complement Freshservice vendor management.
Snowball + Freshservice Workflow
Capture vendors, manage IT relationships.
Scan vendor card, note product capabilities
Review and organize vendor contacts
Link to Freshservice vendor records
Recall vendor contacts and context
What Snowball Adds
- Vendor business card scanning
- Voice notes for product context
- Offline event capture
- Vendor relationship tracking
Frequently Asked Questions
Does Snowball integrate with Freshservice?
Integration available via Zapier and exports. Link contacts to vendor records in Freshservice.
Is this for IT teams?
Yes—IT teams meet vendors at conferences. Snowball helps track those relationships.
Can Freshservice scan business cards?
No. Freshservice is IT service management. Use Snowball for contact capture.
Should I use both?
If your IT team attends conferences, yes. Snowball captures vendors, Freshservice manages IT.
Related Comparisons
Ready to connect Snowball with Freshservice?
Capture contacts in the field and sync them automatically.